What We’re Doing: COVID-19 & Shelter in Place
As you likely know, a Shelter in Place Order was issued by the County of Santa Cruz for March 17 thru Apr 7. Consistent with the Order, the Order Definitions and Exemptions, and in consultation with County representatives, bicycles and bicycle service/repair are essential for many people in our community.
We are working to protect the health and safety of our community, our customers and our team – while doing our best to support our communities ability to use their bicycles. Your business and support is what keeps us going – it’s greatly appreciated and vital now more than ever.
Limited Walk – ins and Social Distancing. We ask that no more than 1-2 customers (or couples) be in our shop at any given time and that everyone practice social distancing guidelines (6+ ft separation).
Curb-side drop-off / pick up. We’ll be glad to meet you curb-side for bike service. If the shop has visitors, we may ask that you make an appointment or return at a later time.
Frequent Cleaning. We are conducting more frequent cleaning/disinfecting of shop and all bicycles.
Bike Pickup / Drop Off options are available.
Phone calls – Business Hours. We’re answering our phones during regular business hours.
Email contact – 24/7. We’re happy to receive your emails 24/7 and will strive to respond within the next 4 business hours.
Again, we greatly appreciate your support. When we can be of service, please call us at 831-621-2309 or email us at firstname.lastname@example.org.
Bike Service / Repair
We continue to provide complete service on regular bikes – tune-ups, brakes, tires, shift systems.
We continue to service the electric drive systems for which we’re certified – all Bosch, Brose (most), Shimano, Yamaha, Pedego. Some Bafang, TranzX, and Suntour drive systems.
Please call to make and appointment – we offer curbside drop-off and pickup. Please inquire if you need delivery.
Need an electric bike?
Bike shopping options – our showroom is open 7 days a week – with important Operational Changes noted above.
Remote Bike Shopping Consultation. Our eBike Advisors will be glad to provide in-depth phone, video chat or email consultations – call 831-621-2309
Private Shopping Appointment. We’ll gladly arrange an appointment for a private consultation / test rides(s).
Walk-in. You’re welcome to walk-in, but if other customers are in the shop, we may have to ask you to wait outside or make an appointment.
Home delivery and Bike Shipping options. We offer Home Delivery and Bike Shipping options.